Customer Care

SHIPPING & DELIVERY

 Domestic Shipping:​

  • $4.95 flat rate first class shipping on all items except storage bins.
  • FREE standard shipping on US orders over $50
  • Storage bins are exempt from the free shipping offer.
  • Priority mail shipping upgrade available for a small additional fee.
  • Orders shipped via US Postal Service.

International Shipping:​

  • $12.95 Flat Rate Shipping to Canada
  • $14.95 Flat Shipping Charge To Australia, France
  • Orders shipped via US Postal Service First Class International Mail.
  • International buyers are responsible for any customs and import taxes that may apply. Mystic Gemz™  is not responsible for delays due to customs.
  • USPS does not offer a way to track international packages. Mystic Gemz™  is not liable or responsible for any packages lost during international transit as we cannot confirm or deny delivery.
  • If you live in a country not set-up in our system and would like to order, please contact us at contact@mysticgemz.com and we would be happy to assist you.

RETURNS & REFUNDS

We want you to be excited about our products!!
If you are unsatisfied with you purchase, we honor returns within 10 days of delivery.

To return an item please complete the following steps:

  • Contact us at contact@mysticgemz.com within three (3) days of receipt of delivery.
  • Returns will be accepted in the original packaging within 10 days of receipt. Item must be in perfect unworn condition and in the original gift box or wrap provided.
  • Include the original packing slip with your return.
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value, up to and including no refund being issued.
  • Once we receive your return, your order will be refunded less the original shipping charge paid.
  • Please allow up to 5 business days for your refund to be processed on our end. 
  • Refunds will be issued back via your original payment method only.
  • It is the purchasers responsibility to pay for the return shipping to us and will refund you, your purchase price less the original shipping. 


There are a few items that cannot be returned:     

  • Custom or personalized items 
  • Sale or Clearance Items 
  • Grab bags.
  • Earrings (due to hygenic reasons) 
  • Hair Ties (due to hygenic reasons) 
  • Jewelry that has already been worn.

PRIVACY POLICY

At Mystic Gemz™ your privacy is important to us.​

  • Your payment information secure. Our site is SSL secured.
  • We do not directly receive your credit card information, that information stays with PayPal or Stripe, both of whom we accept payment through.
  • We will never share your information or sell/share your email address with any third party. 

Frequently Asked Questions

When Will My Order Ship?

  • All orders are processed and ship within 5-7 business days from date of purchase, excluding holidays.
  • Orders are shipped via USPS Standard Mail or Priority Mail depending on which you choose. 
  • Custom made items or custom orders may take an additional 10-15 business days processing time depending on the size of your custom order. All custom orders are processed in the order received.

How long does shipping take?

  • Average transit time for Standard Mail is usually 3-7 business days.
  • Average transit time for Priority Mail is usually 2-3 business days.
  • Time frames listed above are average delivery times and not guaranteed.

How do I track my order?

Once your order ships, we will send you an email notification with your USPS tracking number. You can track your package at anytime on tools.usps.com.

How do I request a custom order?

To request a custom order, please fill out the contact form on our Contact Us page or email us directly at contact@mysticgemz.com

Can you customize an already made, in stock item?

  • We can customize most of our pieces to change colors, length, etc. 
  • An additional charge will apply to each item being altered to cover additional labor and materials cost.

How do I find out about Mystic Gemz specials, deals and coupons?

  • Join our mailing list!! The sign-up form is on the bottom of our home page.
  • Like our Mystic Gemz FB page
  • Join our Mystic Gemz VIPs FB group